My Nooshies

WEBSITE PRIVACY POLICY
This Privacy Policy applies to all personal information collected by My Nooshies (we, us or our) via the
website located at nooshies.squarespace.com.
1. What information do we collect?
  The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
  login credentials, payment details, email address, name, phone number and address.
2. Types of information
  The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
  Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
  1. (a) whether the information or opinion is true or not; and
  2. (b) whether the information or opinion is recorded in a material form or not.
  If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
  Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
  Sensitive Information will be used by us only:
  1. (a) for the primary purpose for which it was obtained;
  2. (b) for a secondary purpose that is directly related to the primary purpose; and
  3. (c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
  1. (a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
  2. (b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however,it is not possible to identify you personally from our use of cookies.
    (c) We generally don’t collect Sensitive Information, but when we do, we will comply with thepreceding paragraph.
    (d) Where reasonable and practicable we collect your Personal Information from you only.
However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
1. Purpose of collection
  1. (a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
  2. (b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  3. (c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
2. Security, Access and correction
  1. (a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
  2. (b) The Australian Privacy Principles:
    (i) permit you to obtain access to the Personal Information we hold about you in
    certain circumstances (Australian Privacy Principle 12); and
    (ii) allow you to correct inaccurate Personal Information subject to certain exceptions
    (Australian Privacy Principle 13).
  3. (c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
3. Complaint procedure
  If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Nooshies and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
4. Overseas transfer
  Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
5. How to contact us about privacy
  If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info.nooshies@gmail.com.
This privacy policy has been generated using Lawpath.com.au
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info.nooshies@gmail.com. Please note that returns will need to be posted back.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info.nooshies@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like dummies, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or clearance items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.nooshies@gmail.com.
This policy has been generated by Shopify.com.
Shipping Information (Australia) 🇦🇺
We proudly ship Australia-wide, delivering your order straight to your door with care and efficiency. All parcels are securely packaged to ensure they arrive safely and in perfect condition.
Orders are typically processed within 1–3 business days, however please note that dispatch may be delayed if an item is temporarily out of stock. If this occurs, we will contact you as soon as possible to provide an update and discuss your options.
Delivery times vary depending on your location within Australia.
We offer the following shipping options at checkout:
- Free Standard Shipping (Untracked): A budget-friendly option for smaller orders. Please note this service does not include tracking, and we are unable to provide updates once your parcel has been dispatched.
- Standard Shipping (Tracked): Includes tracking details so you can follow your parcel’s journey.
- Express Shipping (Tracked): For when you need your order sooner, with full tracking included.
If you require tracking and added peace of mind, we recommend selecting a tracked shipping option at checkout.
Email: info.nooshies@gmail.com

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